Hearing another person on my call

[Osdog]

This problem has been going on for months..... I make a call, or even receive a call, and many times I can hear a person talking to someone else in the background.  It's clear enough that I can follow what she's saying (and it's nearly always a woman) - I've heard her booking take away meals - talking to an elderly chap (yes I can hear both sides of the call) - and a bloke complaining about not receiving spare parts for his motor cycle.  I've asked around our village but I can't locate the person, assuming she's local of course.

What concerns me is that if I can hear her from time to time (and I can't make her hear me) I wonder if anyone else can hear my calls.  I'm worried about security - especially if I have to ring my bank for example and go through security details.....

Any ideas.........

[Keith_Beddoe]

@Osdog 

Welcome to this user forum.

Who provides your phone service?

[Osdog]

BT

[Keith_Beddoe]

---

@Osdog wrote:

BT

---

Have you reported the problem to BT, as your line could be in contact with another one?

It needs to be sorted, as it could be a security issue.

[Osdog]

just trying to do that now

[Keith_Beddoe]

---

@Osdog wrote:

just trying to do that now

---

You can do it online if you prefer.

[CJT80 · Accepted solution]

@Osdog 

BT Landline help | Support with your BT Landline | | BT Help

[welshgit]

have you tried to talk to them to see whether they can hear you  , if they can ask where they are .it will help when you report it  

[Coombepark39]

The reason for hearing other callers is that there is a fault on the line, its called battery or earth condition caused through a wet joint underground or can be overhead if there are multiple lines on same cable....ie if line goes through a tree that has rubbed

[Osdog]

Yes I have - and they can't hear me - even if I shout... LOL