Help neighbour has fibre but I can't have it

[Bobalus666]

My neighbours fibre wire goes over my property and I have had several engineers out, open reach, bt etc and all say there are two ports available for me to have fibre on the pole 3 meters from my front door but bt say I can't have it. Poor engineers whom could just do it can't because its not their job, for crying out loud......Somebody help me out of this vicious circle 

[NeilO]

Hi, @Bobalus666 welcome to the community and thanks for posting. I'm sorry to see you're having difficulty ordering full-fibre broadband.

Can you post the results of this availability checker and we'll take a look? Make sure to remove your number.

I'd also recommend filling in this form to raise it with Openreach if you think the information on the availability checker is wrong. I hope that helps?

Thanks

Neil

[Bobalus666]

 

[Bobalus666]

 

[jac_95]

Try with address too. Is there a similar address in the list when you enter just the postcode. Was your property called something else before?

[Bobalus666]

 

 

[Bobalus666]

Done with address as you say see earlier reply.

Funny today.... a man was out from Kelly communications bt, sorting out a port on our pole for someone else, makes me mad, everyone else can have fibre bar me ....

[jac_95]

Sounds like you need a ORDI request to align the NAD Key correctly to your account if the lookup by address is showing WBC FTTP as available. This usually happens if there's 2 similar addresses for the property or the property changed address some time ago.

[pippincp]

The checker result clearly shows FTTP is available to you.

[DavidM]

Hi @Bobalus666 and welcome to our community.

I'm sorry you're having problems ordering FTTP. I think @jac_95 might be correct here. It's worth checking if the address details etc are correct. I can arrange the ORDI request for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David