Help neighbour has fibre but I can't have it

[Bobalus666]

I have replied to your private message David and hopefully this ordi request will sort the problem, hoping its just a mismatch of addresses or information. I await to hear from you.

Kind regards Bob (Robert)

[DavidM]

Thanks @Bobalus666 . We'll be in touch soon.

Cheers

David

[JohnC2]

Hi @Bobalus666, did you call in and speak with the FTTP and manage and manage to get the full fibre ordered as our checks show it was available to you.

cheers

John

[Bobalus666]

I have not yet as have not had the time to spare, it's not a 5 min conversation with BT .....

I have previously phoned and explained our situation, our neighbour a BT engineer explained, we are connected at the cabinet and should be connected at the pole outside our house for the best upload download, how do I explain all that as well as the fibre situation to them in terms they will understand at the call center? Is there a better telephone number to try ? I will be calling tomorrow. Many thanks 😊 

[imjolly · Accepted solution]

you need to phone FTTP Team 08005874787 and they should see available from your phone number without any pole connection information

[JohnC2]

Hi @Bobalus666, I can see that you've been in touch with the FTTP and placed your order to move to Full Fibre.

cheers

John

[Bobalus666]

Yes all sorted thanks. Currently waiting for them to attach me to the pole now.

Brilliant job