Help with £100 digital reward card

[Amylou90jan]

Hi I hope someone can help me I had a text message on the 22nd of November saying to claim my reward card, so I clicked on the link signed in but it just goes blank so I thought I’d wait a little while and got another one saying don’t forget to claim it but am having the same issue 

thank you

amy 

[imjolly]

are you sure not a scam?

what was reward card for - something you had ordered?

[Amylou90jan]

I’m  definitely not a scam I’ve just joined bt and it’s a reward  that applied to the package I ordered also got emails as well but it won’t let me activate it for some reason 

[RobbieMac]

Hi @Amylou90jan 

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having claiming for your reward card.  We can pick up from here and give you a hand with this.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[PaddyB · Accepted solution]

Hi @Amylou90jan,

Thank you for sending in your details. I gave your mobile a quick call, I'm sorry I wasn't able to speak to you.

I've claimed the BT Reward Card on your behalf and I've dropped you a PM with the details. If you need anything else, please feel free to drop me a reply.

Thanks,

Paddy