cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,028 Views
Message 11 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

try dialing 17070 and check number is repeated



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,020 Views
Message 12 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround


@gate23wrote:

will BT sort this out? Do I need to contact SKY?

BT Support chat won't even tell me what fault they found - I'm guessing they are on some script where everything stays very non-committal / vague


BT will sort it out, Sky won't help as you're no longer a customer.

Support will run some tests and raise a fault if all doesn't come back as it should, no BT departments use scripts though.

0 Ratings
1,006 Views
Message 13 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

Hi @gate23 

Welcome to the BT Community and thanks for your posts.

I am sorry for the problems your Dad is having receiving calls since moving his service to us.  The fact that outgoing calls are fine does point to a number port problem that the guys have mentioned.

I understand how important it is for your Dad's services to be fully working.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

0 Ratings
1,002 Views
Message 14 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

thank you, message sent

0 Ratings
832 Views
Message 15 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

I have a slightly different problem, but perhaps with the same cause...

It took ages to get my originally BT number working on Digital Voice (after leaving for a new provider for a couple of years, then returning to BT for FTTP). But success now. However, there seems to be erratic operation: from my main mobile, after a voicemail call to DV yesterday, when I didn't leave a message, subsequent calls for the rest of the day automatically cancelled with Number not valid (or similar message). A second mobile phone did get through, and DV could be used for outgoing calls. I rebooted the hub but no change.

This morning, after a single successful main mobile call, further calls have been erratic. The same applies to the second mobile. No obvious faults with the internet, showing at the moment >300MBd.

I'm not yet using DECT, with two conventional phones wired into the hub BT431A socket.

Come on BT: if you can't make the service reliable, you shouldn't offer it!!!

0 Ratings
825 Views
Message 16 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

Just noticed the 17070 test call: Ringback is not working...
0 Ratings
778 Views
Message 17 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

To be fair, BT help-desk Louise took ownership of the problem, with frequent calls to enquire of the current situation, and update me on progress. It now seems to be sorted - apparently my previous provider hadn't properly released the number (D'Oh?). Thanks.

0 Ratings
765 Views
Message 18 of 18

Re: Help with Digital voice - very few incoming calls can dial in - BT runaround

17070 ‘ring back’ , on PSTN , was a check of the ability of the PSTN line card to supply ring current, DV is a completely different animal, it would be a fair question to ask why ‘ring back’ is an option, but TBH , the entire 17070 ‘menu’ is irrelevant with DV, and IMHO shouldn’t be present on DV service, presumably they figured removing it would simply provoke people to enquire why 17070 wasn’t ‘working’ .

0 Ratings