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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
try dialing 17070 and check number is repeated
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
@gate23wrote:will BT sort this out? Do I need to contact SKY?
BT Support chat won't even tell me what fault they found - I'm guessing they are on some script where everything stays very non-committal / vague
BT will sort it out, Sky won't help as you're no longer a customer.
Support will run some tests and raise a fault if all doesn't come back as it should, no BT departments use scripts though.
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
Hi @gate23
Welcome to the BT Community and thanks for your posts.
I am sorry for the problems your Dad is having receiving calls since moving his service to us. The fact that outgoing calls are fine does point to a number port problem that the guys have mentioned.
I understand how important it is for your Dad's services to be fully working. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
thank you, message sent
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
I have a slightly different problem, but perhaps with the same cause...
It took ages to get my originally BT number working on Digital Voice (after leaving for a new provider for a couple of years, then returning to BT for FTTP). But success now. However, there seems to be erratic operation: from my main mobile, after a voicemail call to DV yesterday, when I didn't leave a message, subsequent calls for the rest of the day automatically cancelled with Number not valid (or similar message). A second mobile phone did get through, and DV could be used for outgoing calls. I rebooted the hub but no change.
This morning, after a single successful main mobile call, further calls have been erratic. The same applies to the second mobile. No obvious faults with the internet, showing at the moment >300MBd.
I'm not yet using DECT, with two conventional phones wired into the hub BT431A socket.
Come on BT: if you can't make the service reliable, you shouldn't offer it!!!
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
To be fair, BT help-desk Louise took ownership of the problem, with frequent calls to enquire of the current situation, and update me on progress. It now seems to be sorted - apparently my previous provider hadn't properly released the number (D'Oh?). Thanks.
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Re: Help with Digital voice - very few incoming calls can dial in - BT runaround
17070 ‘ring back’ , on PSTN , was a check of the ability of the PSTN line card to supply ring current, DV is a completely different animal, it would be a fair question to ask why ‘ring back’ is an option, but TBH , the entire 17070 ‘menu’ is irrelevant with DV, and IMHO shouldn’t be present on DV service, presumably they figured removing it would simply provoke people to enquire why 17070 wasn’t ‘working’ .
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