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I can log in to the My BT app so I know that the password is correct (I can also log into MyBT on the web but the BT Wi-fi app will not accept the same password.
I am stumped as to what to try next.
Nick49
Solved! Go to Solution.
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Re: Hotspot App does not recognise my password
If you have changed your password at some point in the past try using the "old" password if you can remember it.
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Re: Hotspot App does not recognise my password
Thanks. It so happens that I might have sorted the problem. I might have made a mistake in typing in the password. I now need to goo out and test it.
N
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Re: Hotspot App does not recognise my password
Can you not test it on your own hub, or do you have a third party router?
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Re: Hotspot App does not recognise my password
I might well be able to test it on my own hub if I delete my password so that my mobile has to use the app.
N
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Re: Hotspot App does not recognise my password
Hm... I did that test and I find that I can't log in to BTWi-fi.
This is so frustrating!
Nick
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Re: Hotspot App does not recognise my password
Hi @Nick49 and welcome to our community.
Thanks for posting about your WiFi issue, sorry you're having problems. Can you take a look at BT WiFi Help and let me know how you get on?
Cheers
David
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Hi, David
Sorry that I have been such a long tie getting back. All apears to be well now and has been for some time. The proplem was, IIRC (It was a while ago.) that I was not logging into the app correctly. I do find the hints from the app a little opaque.
Nick
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Re: Hotspot App does not recognise my password
That's great news @Nick49.
Thanks for getting back to us and telling us how you got it working.
Have a great day,
DanielS