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Message 1 of 2

How can I get a hub replaced by BT...?

Hi guys! 

 

I've had my hub since the v2 was first launched but it keeps cutting of and disconnecting. I've read that BT own the hubs?? 🤷‍♂️ anyway if they own them, is it possible to have BT replace it? 

 

Many thanks 

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Message 2 of 2

Re: How can I get a hub replaced by BT...?

@Sgmckelvey 

Which home hub do you have at the moment, and what type of broadband connection do you have?

If the broadband is cutting out, its more  likely to be a noisy phone line.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

If you are still in a contract, then BT will replace the home hub for free, if its the cause of the problem.

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