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MelissaS
Beginner

on ‎27-01-2021 22h08

632 Views
Message 1 of 2

Whole Home Wi-Fi

Hi, do the whole home wi-fi discs have a shelf life? We are having to disconnect and reconnect them on a daily basis and I’m not sure if it’s the discs or our broadband. I’m opting for the discs as turning them off and on again works.  With WFH and homeschooling it’s really inconvenient. 

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1 REPLY 1
JohnC2
Moderator-Retired

on ‎29-01-2021 14h18

600 Views
Message 2 of 2

Re: Whole Home Wi-Fi

Hi @MelissaS  welcome to the forum and sorry that you are having a problem with your WHW discs.

You would be best to contact the WHW product helpdesk as they are best placed to help you with this. You can call on: 0808 100 6116 (Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm) or drop them an email: btconnectedhome@bt.com

 cheers

John

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