- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Royal Mail gave us a new postcode around 7 years ago as two very similar addresses had the same post code.
it appears that my landline is linked to the wrong address due to using an old post code.
How can I get this changed? Trying to amend broadband supply is proving very difficult due to this
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
are you a BT retail broadband customer? if so phone CS 150
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
No, I’m currently with EE - tried to move over to BT and that was a nightmare (I think because of this postcode issue)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
Then you need to call EE, why would you expect BT to change the customer details of an EE account?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
Ermm because the landline is registered on BT’s network not EE!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
The network is openreach not BT RETAIL
As an EE customer only they can change your records so as suggested by @licquorice you must contact EE
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
@cazirobins wrote:
Ermm because the landline is registered on BT’s network not EE!
Not if you are an EE customer it isn't.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
This is where it’s frustrating. EE tell me the post code can’t be changed. When I questioned it back along they said that I had to raise an Ordi request when the supply was switched over to another supplier. As they’ve not been able to switch the account over that’s why I’ve asked in here. Basically, EE are passing the buck then?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
EE are the people who need to raise the ORDI with openreach. Once updated you will be able to move ISP
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: How can I get the postcode changed on my landline?
Yes, it has absolutely nothing whatsoever to do with BT. It is between EE and Openreach. EE need to raise the ORDI request with Openreach.