@jimbrat91 wrote:
Yep called them but the options are not suitable - it is not a question about billing - so option 1 is out. It is not a fault - so option 2 doesn't help, I'm not moving house or leaving them and its not about mobile either - and none of the options has one for ' if its not one of these options hang on for an operator' either.
The closest option is billing. Regardless, if you select the wrong option you would have been transferred to the correct department.
Thats what happened in the end - still frustrating