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Message 1 of 8

How do I unblock a sender/domain

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I think that there must be a way to unblock both a sender and a domain in BT email via settings but I can't figure out how to access them.

I accidently blocked someone and want to restore them as safe senders.  I might also have blocked the domain.

Can anyone help please?

 

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Message 2 of 8

Re: How do I unblock a sender/domain

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On the web mail page. Top R/H corner on your account select settings.
Then on L/H side click Mail. Then click blocked senders on L/H side.
Find the one you have blocked in list in main body of screen. Click Delete on R/H side and then refresh.
The item should now be removed from list.

Chris
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Message 3 of 8

Re: How do I unblock a sender/domain

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Thank you Chris for the reply but there is no option to select Mail on the left hand side of the page after selecting Settings.  There's Profile, Privacy etc  but no Mail.

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Message 4 of 8

Re: How do I unblock a sender/domain

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mailsetting.jpg

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Message 5 of 8

Re: How do I unblock a sender/domain

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Thank you for the reply but I can't access the page you've shown.

After opening my email page then I've clicked on Settings and the left hand menu has appeared.  This starts with Profiles at the top followed by Privacy, Appearance and then right down to About Microsoft Edge.  Profile is not an option. 

As an alternative I've tried opening Profiles and then another list appears Manage Account, Sync, Rewards and so on but no Mail option. 

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Message 6 of 8

Re: How do I unblock a sender/domain

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I think you are clicking on the browser settings page rather than your email username settings.

Open your email page and then click on your username/email address in the top right of the email screen then click on settings in the drop down list.

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Message 7 of 8

Re: How do I unblock a sender/domain

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webmailsettings.jpg

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Message 8 of 8

Re: How do I unblock a sender/domain

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Many thanks. That's got it.
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