How is a Fibre 1 Connection Throttled for Essential?

[rbz5416]

As title, how is a 52mbps Fibre 1 connection throttled to provide the reduced speeds for Essential? Just by line profile or something else?

Reason being I've changed from Essential to Fibre 1 but still limited to 36mbps with a 40mbps sync speed. Having been on Fibre 1 before I know the line will support 42mbps down.

[imjolly]

The max connection speed is capped depending on fibre package selected 40/55/80mb

enter your phone number and post results     https://www.broadbandchecker.btwholesale.com/#/ADSL

Can you post hub stats

[rbz5416]

I'm guessing that the 40mbps link rate has been manually set to throttle the speed & needs removing?

[imjolly]

You were on fibre 1 in June and then moved to Essential and have now moved back to fibre 1?

if you check MYBT what package does it show is current package?

[rbz5416]

No, was on Essential up until Friday when I recontracted. That order complete on Monday. So that June figure is either an anomaly or just plain wrong. 52mb is the theoretical maximum for Fibre 1. I would never get that were I am, 42mb is the best I've ever had.

[rbz5416]

[imjolly]

Can you post full router stats not just abbreviated version.  The essential package doesn't have 10mb up speed. The stats from June look like fibre 1 speed with high up speed as well

are you having connection problems with line dropping or maybe resets trying to get faster speed or maybe even both

[rbz5416]

I've consistently had upload of around 9mb while on Essential. As I said, the Figures are theoretical maximums which could never be achieved.

[imjolly]

The speed recorded by dslchecker are from your router on 11 june

full router stats?

you can get exactly 40mb connection speed with an unstable connection in a banded profile so stats will help clarify

[rbz5416]

There are no more router stats available. Not sure why the focus on what might have happened once in June rather what's happened consistently over the course of the contract.