How to remove old BT Accounts?

[JoeLewis]

Hello,

I recently got BT sport through my EE phone plan and signed up accordingly. However I also had BT internet/tv in and old flat a few years ago and the BT ID email is the same, whilst the accounts are different I can't watch sports on anything apart from my phone.

When I'm on my laptop I can swap between the accounts and it shows I have BT sports but when I go to stream BT sports it says I don't have it?

[NeilO]

Hi @JoeLewis, welcome to the community and thanks for posting. If you get in touch with the BT ID team on this link they'll be able to get that sorted. The live chat link will pop up on the bottom right-hand side of your screen. 

Thanks

Neil

[JohnC2]

Hi @JoeLewis did you get and touch and get this resolved?

cheers

John