Hi, I have had the same problem as you - has yours been resolved? My connection date is also 19th April. When I connect my Hybrid Connect to the hub with the ethernet cable and turn it on I get a steady green light, then a flashing green light and then the blue bars and a flashing blue light. On some attempts the blue light in the centre eventually goes steady but the bars don't turn white as described in the instructions. I originally tried connecting my PC to the hub using ethernet and could not get an internet connection.
I have called BT 3 times now and have had different responses each time. The first time they said my Hybrid Connect may be faulty and sent me another one. This also didn't work.
The second time they told me I'd been sent the wrong hub and it did not have the latest firmware which supports Hybrid Connect and that they would send me a new hub, but this hasn't arrived.
Today I called and was told to disconnect the ethernet cable once I got the steady blue light and connect to my hub via wifi as it doesn't work via ethernet. I did this and still no success. I got the steady blue light once, but once I removed the cable I couldn't get an internet connection and when I restarted the Hybrid Connect I just got the flashing blue light and steady blue bars and still no connection. I get 3 or 4 bars so it's not a mobile internet problem.
Can anyone help? Fortunately I have a Minihub to use in the meantime.
