ID003 error

[Sonny-95]

Hi,

I know many people have posted before regarding the matter, but i cant find any other way to resolve the issue.

I can't log into the BT sport app even though i have just renewed my contract where it allows me access to BT sport for mobile and it is coming up with the ID003 error.

Any help would be appreciated

Thanks

[DarrenDev]

Have you followed the guidance at www.bt.com/help/id003 ?

[Sonny-95]

My mobile package is with BT not EE.

[DarrenDev]

See the second line on the above link "I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky"

[Sonny-95]

I am the account holder, when i go to my products it asks me to add BT sport and then says i have to pay for the package.

[DarrenDev]

OK. Check this page for more details on how to request it, if your mobile contract is eligible: https://www.bt.com/mobile/sport

[Sonny-95]

It says i have an order which is uncomplete, but when i go onto my previous orders it says all are complete.

[DarrenDev]

OK.  Please send me a DM with your BT account number so that I can take a look - if an order has become stuck then it'll prevent you progressing any further orders.