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ingermorris
Aspiring Contributor

on ‎09-05-2021 1h05

720 Views
Message 1 of 2

IP ADDRESS

Hi

I have had my Halo upgraded and an EE booster installed and now the IP address on the hub keeps changing so I can't connect to my work remote and work from home. This is causing me so much stress as I do the payroll. How can I stop this from happening?

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1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎09-05-2021 6h53 - edited ‎09-05-2021 6h54

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Message 2 of 2

Re: IP ADDRESS

@ingermorris 

BT Residential accounts uses dynamic public IP addresses which can change whenever there is a disconnection or network change. So if your employer requires the same IP address from your connection, then that is going to present a problem.

Only BT Business accounts can have a static IP address, so if you intend to work from home all of the time, then perhaps your employer will provide a BT Business account with a static IP address.

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