I am getting IPC 6007 for the subscribed channels - the message says there is a problem with my broadband however when I check the connection it says it is connected. It has been like this for a few days. I have checked my subscriptions and they are still there
Hi @Fritz300, welcome to the forum and sorry you are getting this error when trying to watch the Sky Sports channels.
Are you connected from the hub via adapters? If so are you able to use an Ethernet connection and see if the error continues. If the error continues then follow these steps and post back to let me know how you get on.
Try to access the BT Player, press theHome(or YouView) button, then scroll to and selectBT Player
If you still see the error message then try restarting your equipment by following these steps:
First, restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your TV box, using the power switch on the back
Now check if you still receive the error
Check your software version is up to date. To do this, press theHome(or YouView) button, then go toSettings > Software Information > Update Softwareand pressOK
Check your On Demand players are up to date by pressing theHome(or YouView) button, then going toSettings > Software Information > Update players & appsand pressOK