IPC6023... No BT Sport channels

[bobmiller900]

I turned on BT this morning to start watching and set recording for MotoGP (2021 season).

BT Sport 2 was not working in HD or SD.

Went through the process of restarting routers, hubs, etc. No luck. Swapped out all cables checked and verified internet connections, changed IPv4 addresses, etc. Reset the BT TV. No luck.

Got on the support line - 32 minutes in - still waiting...

Any ideas anyone...?

[DarrenDev · Accepted solution]

Do you have fibre to the premises? If so, did you also reboot the white box where the fibre comes into the house?

[bobmiller900]

Thanks Darren for replying,

I did not, but (now that I know that is necessary) I'll try that.