We're updating your online security to NortonTM.
As UK leaders in online security and tech innovation, we’ll always give you the best tools to stay protected from online harm. And as cyber security threats are constantly changing, we’re moving to NortonTM as standard with every broadband package.
From midnight on31st March 2022, BT Virus Protect and the Truekey Password Manager from McAfee will no longer be provided by BT.
From 13th December 2021, you’ll be able to switch and download the new BT Virus Protect product powered by NortonTM and the new Norton Password ManagerTM from My BT.
What does this mean for you?
You can do this anytime between 13th December 2021 and 31st March 2022, but we recommend you doing it as soon as possible.
When you download the new BT Virus Protect and Norton Password ManagerTM you'll be asked to agree to new terms and conditions.
If you'd like to transfer your passwords from the Truekey password manager to Norton Password ManagerTM you can do so by following the steps in our FAQ's
From the end of January 2022, if you haven’t switched to Norton, you may notice some changes to the BT Virus Protect app where it will no longer mention BT. The protection will still be the same and will carry on working up until 31st March 2022.
What do you get with the new BT Virus Protect?
You’ll also get the following new features:
* Android only
** Windows PC only
Which features will not be included in BT Virus Protect powered by NortonTM?
What devices can I install BT Virus Protect powered by NortonTM on?
BT Virus Protect covers Windows™ PC and Mac® (desktops and laptops) and Android™ devices.
Not all features are available on all devices or all operating systems. SafeCam is only available on Windows (excluding Windows 10 in S mode, Window running on ARM Processor).
Windows™ Operating Systems
Microsoft Windows™ 11
Microsoft Windows™ 10 (all versions)
Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers
Microsoft Windows 7 (32 bit & 64 bit) with Service Pack 1 (SP 1) or later with SHA-2 code signing support
Mac® Operating Systems
Current and previous two versions of Mac OS.
SafeCam features are not supported.
Android™ Operating Systems
Android 8.0 or later. Must have Google Play app installed.
What do you get with the new NortonTM Password Manager?
Where can I install the NortonTM Password Manager?
Norton™ Password manager is compatible with PC, Mac®, Android, iPad®, and iPhone. You must have an active Internet connection to access Norton Password Manager.
Mac OX X 10.10x or later
Google Chrome - Supports the current and previous two versions
Mozilla Firefox - Supports the current and previous two versions
AutoFill Passwords Supported on iOS 12 and above
Can passwords created in the Truekey Password Manager be moved across to the NortonTM Password Manager?
Yes, you can transfer passwords from Truekey Password Manager to NortonTM Password Manager, by following the steps at What is BT Virus Protect and how do I get it?.
Why am I still seeing the McAfee app when trying to download the BT Virus Protect app powered by Norton on Google Play?
You may be seeing the McAfee app because you’ve got an operating system which is less than version 8.x on your Android device. To get the new BT Virus Protect app powered by Norton your device must have version 8.x and above.
To find and update your Android device to the latest version, follow the below steps:
Find out your current Android operating system version:
• From the Home screen, tap the Settings icon to go to the settings.
• Tap About Phone or About Device.
• Under Android Version, you can find the version of Android that runs on your device.
How to update your Android operating system version:
1. From the Home screen, tap the Settings icon to go to settings.
2. Tap System and then tap System update. If you cannot find System update, you may need to scroll down or tap Advanced.
3. If an Android update is available for your device, tap Install to download and install the update.
4. Follow the on-screen instructions.