Importing email

[markmckellar]

Hi all,

I'm trying to add my fathers account to mine to give him access to the premium features.

I'm getting the error below. Any ideas?

Thanks!

[markmckellar]

Thank you all!

I'm trying to add my fathers account to mine to give him access to the premium features.

I'm getting the error below. Any ideas?

[gg30340]

Have you followed the procedure exactly as per this link and the sub links on that page?

Can I move my BT email address to another account? | BT Help

[licquorice]

Are you getting that error message when you click the import email button or after you have entered the details of the email address you wish to import?

[markmckellar]

Hi there,

This is afterwords.

Thanks.

[markmckellar]

Thanks for this. I'll run through it all again and make sure.

[gg30340]

One of the things you must do, which some people miss,  is to have an email account already set up on your broadband account otherwise the import will not work.

[licquorice]

Already done, see message 5 https://community.bt.com/t5/Email/BT-Mail-App-Apple-app-not-working/td-p/2178237 😉