Incorrect now tv email address with bt package

[Jwood90]

Hi,

I am a new bt customer and I got the now tv entertainment package with my broadband and tv, bt have put the incorrect email for my now tv and says I can’t identify when I try reset my password, I have contacted them and they don’t seem to know what to do?

can you help me anyone ?

[DavidM]

Hi @Jwood90 and welcome to our community.

Does How to change Now TV email help? 

Cheers

David

[Jwood90]

Hi,

no it’s still saying we can’t identify your account when I go on forgot password ?

[DavidM]

Thanks for checking that @Jwood90 .

We'll need to take a closer look at this for you so I'll drop you a private message now so you can get in touch.

Cheers

David