Intermittent Blank screen on all Channels

[Nick_B]

Hi I am getting a intermittent blank screen on all channels HD and non HD 

I have tried rebooting router / tv box, changing tv picture quality and still every so often you hear a click and then screen freezes and then goes blank.

This started on sky channels and has moved to even bbc1 / itv even on none HD channels 

I have fibre broadband at 150mbps so no speed problem does do it on demand / netflix etc 

Thanks Nick

[Nick_B]

Typo error Is does NOT do it on Demand Netflix etc

[zulu17]

Hi @Nick_B 

So if I understand correctly the issue is occuring on live channel viewing  using a BT TV  Youview box across both Freeview and BT Subcription channels on both HD and SD content.

Which BT TV Youview box model is it ?

If it is a recordabe box does the issue occur on recordings as well as live viewing ?

What TV model is it ?

How frequent is the issue occuring ?

How do you recover from the problem and get normal viewing back ?

I presume you are using an HDMI cable between BT TV Box  and TV , have you tried an alternative cable , tried different HDMI ports on the TV ?

[Nick_B]

Hi Zulu thanks for the reply 

Which BT TV Youview box model is it ? = DTRT4000

If it is a recordabe box does the issue occur on recordings as well as live viewing ? =not as far as i know 

What TV model is it ? = LG 50UK6470 

How frequent is the issue occuring ? all the time 

How do you recover from the problem and get normal viewing back ? it normally sorts its self out after a minute or press menu sometimes even the menu page is blank 

I presume you are using an HDMI cable between BT TV Box  and TV , have you tried an alternative cable , tried different HDMI ports on the TV ? = yes tried that 

[Nick_B · Accepted solution]

Well after reading the same issue on other sites decided to use a TV adjustable Attenuator and after setting up no more issues 😀

[DavidM]

Thanks for letting us know you got this sorted @Nick_B . Appreciate you taking time to get back to us.

Cheers

David