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johncas
Contributor

on ‎15-11-2021 20h49

682 Views
Message 1 of 3

Internet down again

Screenshot_20211115-191945_Google.jpg

 got this again so this bt unbreakable broadband which uses the 4g ee network do you pay extra for it and how mutch and why is our Internet down so often

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-11-2021 20h53

681 Views
Message 2 of 3

Re: Internet down again

Your internet connection going down is nothing to do with BT Retail but caused by a problem on openreach network.

You need to add on a Halo package which you should see by going to MYBT. Or phoning options team 0800800030 and see what you can negotiate

 



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NeilO
Moderator-Retired

on ‎16-11-2021 9h39

649 Views
Message 3 of 3

Re: Internet down again

Hi @johncas I'm sorry to see your broadband is faulty as I appreciate the inconvenience this must be causing. The broadband backup services are included in our Halo 3 plans, you can check for offers by logging in on this link with your BT ID. 

Thanks

Neil

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