Internet hangs, WiFi stable

[user85uk]

Hi All, 

Hope you're all well. 

My Smart Hub router is causing a WiFi issue where the Internet hangs and stops working, even though the WiFi signal strength is on full bars.. I have to turn WiFi off and on again for the Internet to work.

Happens on multiple devices / phones.

I would be grateful if someone knows why this issue occurs. Tried changing channels, rebooting router, still hasn't fixed it.

[Keith_Beddoe]

@user85uk 

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

[user85uk]

I am grateful for your response @Keith_Beddoe .

BT sent me a new Smart Hub so that's probably better than a factory reset and smart setup is already turned off.

Any other ideas? 

[imjolly]

Did you try changing wireless mode in hub from default 1 to either 2 or 3?

[user85uk]

@imjolly that's literally the last thing I have tried. Takes a couple of days to see if the problem reoccurs. I'm hoping not.

What is the mode setting and why would it affect the issue I'm having? 

[user85uk]

@imjolly same issue again this morning after changing mode from 1 to 2.

Would you have any other suggestions? Even BT engineers don't seem to know the issue.

Thanks in advance