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Internet speed
Hi,
I have a job which requires an internet upload speed of 9 mpbs. My account says I have:

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Re: Internet speed
The speeds quoted by BT are connection speeds so up speed is 6/9mb so your actual upload speed will be less so 6mb seems about right
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
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Re: Internet speed
Thank you for your reply. Here are the stats so far:
16:52 6.79
17:16 6.74
17:32 6.82
17:44 6:73
17:50 6.71
18:46 6.70
It seems that the speed is slowing in off peak/low network traffic times today.
Do you know if there is an account available domestically that offers a speed of 9mbps or above?
Many thanks
Kind regards,
Chris

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Re: Internet speed
The problem is the laws of physics and distance from the cabinet I'm afraid, not one of account.
The stats requested is a screenshot of your hub stats page please.
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Re: Internet speed
yes the stats are from my device.
My laptop is about 24 inches from the hub and the readings are the same on wifi and ethernet
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Re: Internet speed
You haven't given your connection stats only the speed reported.

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Re: Internet speed
@chriso57 wrote:
yes the stats are from my device.
My laptop is about 24 inches from the hub and the readings are the same on wifi and ethernet
Your broadband speed is governed by the distance of your house to the green cabinet that supplies the signal.
We need to see a screenshot of all the information from Advanced Settings > Technical Log > Information to take a view if your speed is as good as it is going to get.
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Re: Internet speed
thank you. There is a page full - which part of the stats do you need?

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Re: Internet speed
A screenshot of the whole page, or at least the top part of the page showing data rate, noise margin etc. please.
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Re: Internet speed
Thank you... here it is:
VDSL Range B (Impacted)
54.4 | 35 | 10.7 | 7.1 | 32.4 | Available | Available | -- |
53.2 | 35 | 10.6 | 6.7 | 30 | Available | Available | -- |
330 | 30 | -- | Available | -- |
Up to 4.5 | -- | 3.5 to 5.5 | Available | Available | -- |
Up to 4.5 | Up to 0.5 | 3.5 to 5.5 | Available | Available | -- |
Up to 2 | -- | 1 to 3.5 | Available | Available | -- |
1 | -- | -- | Available | Available | -- |
1 | -- | -- | Available | -- | -- |
32.4 |
7.2 |
2019-12-18 |
Available |
Available |
N |
N |
N |
30-04-2021 |
N |
N |
Y |