I can not get parental controls to work. I login to my account (on a PC) and enter the names of a few sites I wish to block - ordinary sites such as Rightmove, IMDB etc, save the result, get an email from BT to say it has been received and it might take up to 2 hours to take effect. It fails to block the sites.
I was on the phone to BT today for a total of an hour, and we tried everything - different browser, flushing the DNS, doing a factory reset of the router (Hub 2), deleting the entries and re-entering them, switching parental control OFF then ON again, using different devices in the house, checking the settings in my network adapter profiles - and all failed. Parental Controls does not block my blocked sites. My case is being escalated to a higher level and I'm getting a call back in two days, but in the meantime I was just wondering (as there seems to be quite a few cases of this happening)
1. Does anyone actually have parental controls working?
2. Has anyone got a solution to this problem?
I know there are browser apps/extensions that do this blocking, but I want it to be household-wide on all devices so doing it through the router seems the logical way to do it. BT advertise parental controls as a feature, but does it actually work?
