Just effing had it with BT now!

[such01]

After waiting for 6 weeks to get FTTP installed from the original planned date due to general incompetence between BT/Openreach we were finally connected today. The service lasted 3 hours and now it has gone down with constant red light on modem and orange light on hub.

Frustrated is not the word I choose to use.

This has caused 6 weeks of grief both with work and at home, not being able to function and loss of earnings due to poor unreliable connection due to the supplied 4g coldspots.

Can't get hold of BT despite their website stating support available until 10pm, phone line saying 9pm!

Cannot wait to switch supplier...

[EricC]

You're lucky.

We have been off air since 6th April, Failed "Home Move" due to we finally found out no FTTC at new house only FTTP.

That is when the trouble really started.

Had to cancel "Home Move" order and raise a brand new FTTP order.

FTTP order raised, engineer visited following day, wow, engineer could not do anything as we had no duct to house (DUG Feed) only old type armoured copper from when house built.

We were sent a "MIniHub" to tide us over.

Civils Team arrived after 10 days and installed "Speed Tube" but did not terminate it.

Seven days later another engineer arrives to install termination on end of "Speed Tube", he advises us to call and say all now ready for next step.

We were sent another "MiniHub" as the original did not have sufficient bandwidth for my daughter and wife to work from home.

We are told on calling on a Friday it is too soon and they will call us back on the Monday, no call. We called them on the Tuesday.

We were then told that no appointments could be booked for the FTTP Team (Liverpool) due to a computer problem and to leave it for a week !!!!!!!!

Received a text message to say appointment booked for Friday 14th May.

No-one arrived, no phone call, text or anything after waiting in all day.

We called them in the afternoon, after all this was a morning appointment 08:00 - 13:00

We were UNBELIEVABLY TOLD that there was a computer problem and they could not book an appointment !!!!!

And then we were were told they would call us back on the 21st May to see if the appointment system would allow them to book a slot for us !!!!!!!!!!

UNBELIEVABLE

[such01]

I feel your pain...

We wont be getting BT in our new house once we move hopefully end of June.

Should have been connected on 1st April but OR could not find a box outside that was connected.

A couple of days later, over 2 days, OR finally pulled cables through and brought to the house with the grey box installed.

It took another MONTH before BT/OR finally acknowledged this had been done - two OR inspectors visited prior to confirm it was ready, meanwhile BT were saying OR needed to do a survey before they could do any work!

Anyway, yesterday we finally had the fibre into the house and it  worked great for 3 -4 hrs then nothing...

OR due to visit on Monday....

I could not plan a better ...... if I tried!

Good luck with yours, I'll only be with BT for another 6 weeks thank God!

[EricC]

Thank you.

Really sorry to hear of your troubles.

It appears that because BT / Openreach are so dependant upon computerised interconnected ordering / delivery systems nowadays that even the slightest glitch can cause monumental problems for all concerned, especially the customer / end user, us.

I hope they sort you out asap and at least your final days with them will be fault free.