Line 'Upgraded' but download speed has been lowered and is almost unusable now

[Traumatic]

We were sent an email saying we were being upgraded. Is there nothing that the mods can help to get us downgraded? As I don’t see how this is fair at all.

[imjolly]

I have asked mods to see if there is anything they can do to get you back to adsl2. They will post here but no sure if there is anything

[StuartH]

HI Traumatic

I have sent you a private message to ask for some more information so we can take a look at this for you.

Thanks

Stuart

[Traumatic]

 

 

Thanks Stuart.

Our other faster line Is now experiencing FEC errors of around 2,000-4,000 per two seconds.

Can this be looked into as well? As pages are very slow at loading 

Thanks

[imjolly]

Have you check the second line for line noise by doing quite line test?

[Traumatic]

 

There’s no crackling or hissing, just a very faint fuzz.

here’s the stats a few hours later

[imjolly]

any noise on quiet line test is a problem and if you have 'faint fuzz' then before reporting line problem I would redo the quiet line test but using a filter in the  test socket. If still there then report a phone fault to 151  if it disappears then problem either with master faceplate or internal wiring

[Traumatic]

Do you know when the mods are back to work? As I replied to their message on the 24th, but I’m yet to hear back from them

[imjolly]

There are mods working but Inthink reduced number. Unlikely anything happen until start of the new year

[NeilO]

Hi @Traumatic, we hope to get back to you tomorrow with an update.