Line capped by DLM - what can I do?

[beach_comber]

Morning Folks

Just renewed contract with BT and thought I'd check my line stats as I hadn't done it for a while.  It looks like DLM has applied a banded cap to my d/s speed - I presume in response to a fault that's occurred at some point.  Got a new laptop set-up a few months ago and didn't get round to monitoring line stats unfortunately so no idea when fault(s) occurred or how long ago.  From what I can see the last re-sync occurred around 10 days ago with only 2 errored seconds so line looks good now at least.

Telnet stats show I should be able to sync at approx. 61Mbps (line stats reported at 60808Kbps) but my current downstream rate is only 44Mbps (line stats reported at 43998Kbps).

So how do I go about getting the banding removed and/or get a DLM reset done?  Thanks.

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

it can take a few weeks for the DLM to see you line as stable and start to release any banding

[beach_comber]

Thanks for the reply.  I have an Openreach HG612 set-up not a HH.  Already ran the checker with results below:

Telnet stats are as follows:

xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	1
Last initialization procedure status:	0
Max:	Upstream rate = 20547 Kbps, Downstream rate = 60808 Kbps
Bearer:	0, Upstream rate = 20000 Kbps, Downstream rate = 43998 Kbps
Bearer:	1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 17a
TPS-TC:			PTM Mode(0x0)
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 9.9		 4.0
Attn(dB):	 19.5		 0.0
Pwr(dBm):	 13.3		 7.5
			VDSL2 framing
			Bearer 0
MSGc:		-6		20
B:		179		239
M:		1		1
T:		0		64
R:		12		0
S:		0.1295		0.3819
L:		11861		5028
D:		4		1
I:		192		120
N:		192		240
Q:		4		0
V:		3		0
RxQueue:		135		0
TxQueue:		27		0
G.INP Framing:		18		0
G.INP lookback:		27		0
RRC bits:		0		24
			Bearer 1
MSGc:		90		-6
B:		0		0
M:		2		0
T:		2		0
R:		16		0
S:		10.6667		0.0000
L:		24		0
D:		1		0
I:		32		0
N:		32		0
Q:		0		0
V:		0		0
RxQueue:		0		0
TxQueue:		0		0
G.INP Framing:		0		0
G.INP lookback:		0		0
RRC bits:		0		0
			Counters
			Bearer 0
OHF:		0		2182150
OHFErr:		6		680
RS:		3362090568		1353667
RSCorr:		96958543		0
RSUnCorr:	0		0
			Bearer 1
OHF:		41565447		0
OHFErr:		0		0
RS:		249392312		0
RSCorr:		1		0
RSUnCorr:	0		0

			Retransmit Counters
rtx_tx:		2247900		0
rtx_c:		990187061		0
rtx_uc:		423542		0

			G.INP Counters
LEFTRS:		170957		0
minEFTR:	43966		0
errFreeBits:	2992172332		0

			Bearer 0
HEC:		0		0
OCD:		0		0
LCD:		0		0
Total Cells:	631146120		0
Data Cells:	604599903		0
Drop Cells:	0
Bit Errors:	0		0

			Bearer 1
HEC:		0		0
OCD:		0		0
LCD:		0		0
Total Cells:	0		0
Data Cells:	0		0
Drop Cells:	0
Bit Errors:	0		0

ES:		5178		7117
SES:		83		33
UAS:		705		653
AS:		667644

			Bearer 0
INP:		55.00		0.00
INPRein:	1.00		0.00
delay:		0		0
PER:		0.00		6.13
OR:		0.01		33.91
AgR:		44305.68	20033.74

			Bearer 1
INP:		2.50		0.00
INPRein:	2.50		0.00
delay:		0		0
PER:		16.06		0.01
OR:		47.81		0.01
AgR:		47.81	0.01

Bitswap:	322871/322871		15174/15213

Total time = 1 days 5 hours 14 min 26 sec
FEC:		128088088		20307
CRC:		9968		11850
ES:		5178		7117
SES:		83		33
UAS:		705		653
LOS:		5		0
LOF:		46		0
LOM:		0		0
Latest 15 minutes time = 14 min 26 sec
FEC:		142982		0
CRC:		0		0
ES:		0		0
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Previous 15 minutes time = 15 min 0 sec
FEC:		104826		0
CRC:		0		0
ES:		0		0
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Latest 1 day time = 5 hours 14 min 26 sec
FEC:		2195045		0
CRC:		0		4
ES:		0		4
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Previous 1 day time = 24 hours 0 sec
FEC:		19013718		0
CRC:		0		69
ES:		0		59
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Since Link time = 7 days 17 hours 27 min 23 sec
FEC:		96958543		0
CRC:		6		680
ES:		2		466
SES:		0		1
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
#

[imjolly]

can't see dsl uptime

[beach_comber]

The last section has the DSL uptime (stats are from Fri afternoon). Current DSL uptime is 10 days 13 hrs.

[pippincp]

Any noise on your line? 17070 option 2 best with corded phone.

[beach_comber]

Don't have access to a corded phone, plus my hearing isn't the greatest either tbh. Did the test and can hear some faint 'white noise' is the best way I can describe it. I can't really say there was presence of much in the way of audible noise though.

[pompey1898]

---

@beach_comberwrote:
Don't have access to a corded phone, plus my hearing isn't the greatest either tbh. Did the test and can hear some faint 'white noise' is the best way I can describe it. I can't really say there was presence of much in the way of audible noise though.

The comments in blue are contradictory.

---

The comments in blue are contradictory. Is there noise or not.  Should be silent.

[Carlusha]

---

@beach_comberwrote:
Don't have access to a corded phone, plus my hearing isn't the greatest either tbh. Did the test and can hear some faint 'white noise' is the best way I can describe it. I can't really say there was presence of much in the way of audible noise though.

---

I feel for you for I cannot even use a phone - far too deaf!

[beach_comber]

---

@pompey1898wrote:

The comments in blue are contradictory. Is there noise or not.  Should be silent.

---

Thanks for replying - but they really aren't, I did have a qualifier in there i.e. "... much in the way of audible noise though." 

So let me clarify, I didn't hear anything that I would class as distinct noise on the line - no humming, crackles, pops etc that I could make out.  So in that respect the line was silent.

But as I was trying to point out this isn't going to be a particularly objective test for me as 1) my hearing isn't 100% and 2) I only have access to a cordless phone.