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Live TV stuterry on Box Pro after a while
We've been watching a lot of Euro 2020 on our Box Pro and have noticed after an hour or so the picture gets quite stuttery. Not hugely but just enough to be very annoying. We change channel and then back and it's fine.
Anyone else noticed this?
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Re: Live TV stuterry on Box Pro after a while
Yes I noticed it myself, we are investigating.
As you say, changing channel and back again does quickly resolve the issue.
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Re: Live TV stuterry on Box Pro after a while
Ok, thanks for letting me know. pleased this has been picked up
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Re: Live TV stuterry on Box Pro after a while
By any chance did you get a video of it?
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Re: Live TV stuterry on Box Pro after a while
No, I can do next time though
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Re: Live TV stuterry on Box Pro after a while
Thanks @jparnell82 that would be useful, can you also send me a message with the make and model of your TV please?
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Re: Live TV stuterry on Box Pro after a while
Hi, it's a Samsung 55MU7000
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Re: Live TV stuterry on Box Pro after a while
@DarrenW I have a video from last night's France game. Not as easy to see as the TV but if looking at the ball moving you can see the stutter
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Re: Live TV stuterry on Box Pro after a while
Question this new BT box out now or is it being tested and when will it be be available for existing customers who is who's been with BT for long time ?
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Re: Live TV stuterry on Box Pro after a while
It's being rolled out slowly at the moment, I think it should be supplied if you order the VIP package at the moment.