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Message 1 of 11

Login bt sport mobile

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Hi, I have reset my password as I am told my user name and/or login is incorrect, it’s not, I can log into my bt with my details but not bt sport app at all?
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Message 2 of 11

Re: Login bt sport mobile

What error code do you see when you try to log into the app? My guess would be ID003, in which case follow the instructions shown and go to www.bt.com/help/id003

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Message 3 of 11

Re: Login bt sport mobile

Error code is id001

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Message 4 of 11

Re: Login bt sport mobile

B683511D-FC2B-4252-92A0-F408CEA6FF9D.png

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Message 5 of 11

Re: Login bt sport mobile

The BT ID you're trying to use doesn't exist Rod - I don't see how it could even be possible that you could log into MyBT with it. Is there a typo somewhere?
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Message 6 of 11

Re: Login bt sport mobile

No as I was logged in yesterday morning watching fine, that is the email address I have had since with bt

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Message 7 of 11

Re: Login bt sport mobile

Please send me a DM with your BT account number.  I'll try to find what's going on.

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Message 8 of 11

Re: Login bt sport mobile

I will try however when I go to mybt app and login j just get taken straight to webmail

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Message 9 of 11

Re: Login bt sport mobile

Have now been locked out of my bt app now 

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Message 10 of 11

Re: Login bt sport mobile

Do you know your BT landline telephone number? If so, send that to me in a DM.
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