Login bt sport mobile

[1rodjx]

Spoiler

Hi, I have reset my password as I am told my user name and/or login is incorrect, it’s not, I can log into my bt with my details but not bt sport app at all?

[DarrenDev]

What error code do you see when you try to log into the app? My guess would be ID003, in which case follow the instructions shown and go to www.bt.com/help/id003

[1rodjx]

Error code is id001

[1rodjx]

 

[DarrenDev]

The BT ID you're trying to use doesn't exist Rod - I don't see how it could even be possible that you could log into MyBT with it. Is there a typo somewhere?

[1rodjx]

No as I was logged in yesterday morning watching fine, that is the email address I have had since with bt

[DarrenDev]

Please send me a DM with your BT account number.  I'll try to find what's going on.

[1rodjx]

I will try however when I go to mybt app and login j just get taken straight to webmail

[1rodjx]

Have now been locked out of my bt app now 

[DarrenDev]

Do you know your BT landline telephone number? If so, send that to me in a DM.