During the last few weeks I have been continually losing my wi-fi connection. The connection drops out randomly for around an hour at a time. The line was checked and is fine, the router is fine, (I have tried 2 routers- one being brand new), the only other part is the BT Openreach modem - is this likely to be the fault. I have tried re-setting this but doesn't seem to do anything. Eventually the wi-fi just starts again - any ideas what it may be - I really need wi-fi for work
Solved! Go to Solution.
Are you losing WiFi or are you losing broadband? If you are losing WiFi it won't be a faulty modem. Does the DSL light on the modem change when you lose connectivity?
Yes losing WiFi the modem lights are all on, when wi-fi is off
Have you tried changing channels, do you get any drop outs with a wired Ethernet connection.
Do you lose connection on all devices or just one?
I do have all my office PC's on ethernet, and lose connection on those as well. The signal is lost - the red light is on- on the router - and I cant get a signal on anything. Usually after around 1-2 hours it comes back on again, fo apparently no reason
So you are not losing WiFi, you are losing broadband. Which home hub do you have, if it is a HH 5 or later you don't need the modem unless you have FTTP and you are referring to an ONT.
@eiphos wrote:
I do have all my office PC's on ethernet, and lose connection on those as well.
are you a business user?
I work from home on a permanent basis. the BT openreach modem is a 3B, my router is a Netgear nighthawk X6 - sorry dont know what 'FTTP and you are referring to an ONT' means
just to clarify - so you are a residential user but using your line to run a business?
Yes I work from home