Loss of Upload Speed (Again)

[cjbev]

All, this is a problem that I have had before, was fixed, and now has started again due to me signing up once more for BT. Previously when this happened I went thru the process of having an engineer out (twice), a new hub, an openreach engineer out (twice) - no faults were found. The issue it seemed is that a wrong profile had been applied (whatever that means) - anyway, I have recently renewed my BT contract (on the 10th) and lo and behold the same problem is now occurring - a strong suspicion is that the same thing has happened and a wrong profile has been attached again.

Here is an export of my WAN connection events, as you will see everything was fine until around 10th October which just happened to be the date my new contract started etc.

Hope someone can help? 

(Previously @RobbieMac  helped me out and did a great job)

thanks!

Chris

Log extract

19:54:59 20 Oct. DSL Link Up: Down Rate=47723kbps Up Rate=1296kbps; SNR Margin Down=6.5dB Up=11.7dB
08:55:34 20 Oct. DSL Link Up: Down Rate=48431kbps Up Rate=1296kbps; SNR Margin Down=6.5dB Up=12.7dB
06:16:12 20 Oct. DSL Link Up: Down Rate=48266kbps Up Rate=1296kbps; SNR Margin Down=6.5dB Up=12.2dB
03:25:51 20 Oct. DSL Link Up: Down Rate=48266kbps Up Rate=1296kbps; SNR Margin Down=6.4dB Up=11.9dB
01:17:37 20 Oct. DSL Link Up: Down Rate=48301kbps Up Rate=1296kbps; SNR Margin Down=6.5dB Up=11.9dB
09:39:53 19 Oct. DSL Link Up: Down Rate=48085kbps Up Rate=2000kbps; SNR Margin Down=6.4dB Up=10.0dB
03:59:09 19 Oct. DSL Link Up: Down Rate=48431kbps Up Rate=2000kbps; SNR Margin Down=6.4dB Up=10.1dB
01:03:56 19 Oct. DSL Link Up: Down Rate=48007kbps Up Rate=2000kbps; SNR Margin Down=6.3dB Up=10.7dB
01:13:26 18 Oct. DSL Link Up: Down Rate=48457kbps Up Rate=2296kbps; SNR Margin Down=6.4dB Up=9.7dB
04:08:13 17 Oct. DSL Link Up: Down Rate=48431kbps Up Rate=2696kbps; SNR Margin Down=6.4dB Up=9.8dB
05:05:24 16 Oct. DSL Link Up: Down Rate=48457kbps Up Rate=3200kbps; SNR Margin Down=6.5dB Up=8.4dB
01:43:52 15 Oct. DSL Link Up: Down Rate=48431kbps Up Rate=3695kbps; SNR Margin Down=6.4dB Up=6.4dB
04:33:30 14 Oct. DSL Link Up: Down Rate=48949kbps Up Rate=4296kbps; SNR Margin Down=6.4dB Up=6.4dB
01:04:25 13 Oct. DSL Link Up: Down Rate=48923kbps Up Rate=5000kbps; SNR Margin Down=6.3dB Up=5.1dB
00:13:12 11 Oct. DSL Link Up: Down Rate=48897kbps Up Rate=5650kbps; SNR Margin Down=6.4dB Up=6.1dB
12:57:23 10 Oct. DSL Link Up: Down Rate=49597kbps Up Rate=5999kbps; SNR Margin Down=6.9dB Up=6.0dB
03:58:38 08 Oct. DSL Link Up: Down Rate=48483kbps Up Rate=5758kbps; SNR Margin Down=6.4dB Up=6.1dB
21:36:52 07 Oct. DSL Link Up: Down Rate=46927kbps Up Rate=5998kbps; SNR Margin Down=6.4dB Up=6.2dB
03:48:30 23 Sep. DSL Link Up: Down Rate=49157kbps Up Rate=5491kbps; SNR Margin Down=6.3dB Up=6.1dB
03:46:50 08 Sep. DSL Link Up: Down Rate=48560kbps Up Rate=5571kbps; SNR Margin Down=6.4dB Up=6.1dB
15:27:53 05 Sep. DSL Link Up: Down Rate=47705kbps Up Rate=5994kbps; SNR Margin Down=6.0dB Up=6.1dB
03:44:50 22 Aug. DSL Link Up: Down Rate=48560kbps Up Rate=5887kbps; SNR Margin Down=6.4dB Up=6.1dB
02:34:13 20 Aug. DSL Link Up: Down Rate=48923kbps Up Rate=5683kbps; SNR Margin Down=6.4dB Up=6.0dB
07:20:40 19 Aug. DSL Link Up: Down Rate=54744kbps Up Rate=5810kbps; SNR Margin Down=6.4dB Up=6.1dB
01:57:56 20 Jul. DSL Link Up: Down Rate=54394kbps Up Rate=5720kbps; SNR Margin Down=6.4dB Up=6.0dB
13:35:38 18 Jul. DSL Link Up: Down Rate=53184kbps Up Rate=5839kbps; SNR Margin Down=6.4dB Up=6.1dB
13:26:52 18 Jul. DSL Link Up: Down Rate=50189kbps Up Rate=466kbps; SNR Margin Down=6.3dB Up=6.3dB
01:33:11 13 Jul. DSL Link Up: Down Rate=54362kbps Up Rate=5494kbps; SNR Margin Down=6.4dB Up=6.0dB
16:43:22 11 Jul. DSL Link Up: Down Rate=49001kbps Up Rate=5810kbps; SNR Margin Down=6.5dB Up=6.1dB
13:01:03 11 Jul. DSL Link Up: Down Rate=49001kbps Up Rate=5564kbps; SNR Margin Down=6.4dB Up=6.1dB
11:54:34 11 Jul. DSL Link Up: Down Rate=48638kbps Up Rate=5810kbps; SNR Margin Down=6.4dB Up=6.1dB
11:23:07 11 Jul. DSL Link Up: Down Rate=49001kbps Up Rate=5571kbps; SNR Margin Down=6.4dB Up=6.1dB
10:54:02 11 Jul. DSL Link Up: Down Rate=48897kbps Up Rate=5572kbps; SNR Margin Down=6.4dB Up=6.1dB
10:23:53 11 Jul. DSL Link Up: Down Rate=48949kbps Up Rate=5586kbps; SNR Margin Down=6.4dB Up=6.1dB
03:25:11 11 Jul. DSL Link Up: Down Rate=48690kbps Up Rate=5602kbps; SNR Margin Down=6.4dB Up=6.1dB
09:41:09 08 Jul. DSL Link Up: Down Rate=49623kbps Up Rate=5235kbps; SNR Margin Down=6.2dB Up=6.1dB
09:38:56 23 Jun. DSL Link Up: Down Rate=47057kbps Up Rate=5996kbps; SNR Margin Down=6.4dB Up=6.1dB
07:24:51 23 Jun. DSL Link Up: Down Rate=45475kbps Up Rate=5997kbps; SNR Margin Down=6.6dB Up=6.3dB
13:35:55 22 Jun. DSL Link Up: Down Rate=48871kbps Up Rate=5909kbps; SNR Margin Down=6.4dB Up=6.1dB
06:41:14 22 Jun. DSL Link Up: Down Rate=47964kbps Up Rate=5994kbps; SNR Margin Down=6.6dB Up=6.4dB
00:53:12 03 Jun. DSL Link Up: Down Rate=48897kbps Up Rate=5650kbps; SNR Margin Down=6.4dB Up=6.1dB
02:41:11 01 Jun. DSL Link Up: Down Rate=54648kbps Up Rate=5994kbps; SNR Margin Down=6.4dB Up=6.1dB
22:37:12 11 May. DSL Link Up: Down Rate=49651kbps Up Rate=5997kbps; SNR Margin Down=6.3dB Up=6.5dB
07:15:09 06 May. DSL Link Up: Down Rate=46625kbps Up Rate=5997kbps; SNR Margin Down=6.5dB Up=6.5dB
05:18:58 04 May. DSL Link Up: Down Rate=53407kbps Up Rate=5997kbps; SNR Margin Down=6.4dB Up=6.3dB
02:08:44 10 Apr. DSL Link Up: Down Rate=53280kbps Up Rate=5997kbps; SNR Margin Down=6.4dB Up=6.4dB
00:30:38 08 Apr. DSL Link Up: Down Rate=53343kbps Up Rate=5997kbps; SNR Margin Down=6.2dB Up=6.4dB
02:37:01 22 Mar. DSL Link Up: Down Rate=47679kbps Up Rate=5997kbps; SNR Margin Down=6.3dB Up=6.3dB
03:43:11 13 Mar. DSL Link Up: Down Rate=53375kbps Up Rate=5997kbps; SNR Margin Down=6.3dB Up=6.3dB
00:56:11 10 Mar. DSL Link Up: Down Rate=47964kbps Up Rate=5997kbps; SNR Margin Down=6.2dB Up=6.4dB
01:46:24 07 Mar. DSL Link Up: Down Rate=48524kbps Up Rate=1296kbps; SNR Margin Down=6.4dB Up=14.4dB
03:00:31 06 Mar. DSL Link Up: Down Rate=48664kbps Up Rate=2000kbps; SNR Margin Down=6.4dB Up=11.6dB
02:25:21 05 Mar. DSL Link Up: Down Rate=48146kbps Up Rate=2296kbps; SNR Margin Down=6.3dB Up=10.9dB
01:14:47 04 Mar. DSL Link Up: Down Rate=47801kbps Up Rate=2696kbps; SNR Margin Down=6.2dB Up=11.2dB

[imjolly]

The same thing appears to have happened back in March how did you solve it then. I cannot see any post about it on the forum back in march

[cjbev]

Seemingly they had applied the wrong profile to my setup, it was resolved then.

[cjbev]

and now its pretty much unusable.....

[PaddyB]

Hi @cjbev,

Thank you for posting and welcome back to the Community.

I'm sorry if you are experiencing issues with the upload side of your connection. Have you noted any issues with the stability of your connection?

Please could you post your router stats? If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’.

Thanks,

Paddy

[cjbev]

Here you go...

Product name BT Smart Hub 2
Serial number 2020097840
Fireware version v0.27.06.04290-BT (Thu Apr 29 20:28:10 2021)
Board version R01
GUI version 1.74 12_11_2020
DSL uptime 0 days 7 Hours 42 Mins 42 Secs
Data rate 800.0 Kbps / 48.6 Mbps
Maximum Data rate 6.1 Mbps / 59.1 Mbps
Noise margin 15.6/6.4
Line attenuation 6.3/21.7
Signal attenuation 6.3/20.9
VLAN id 101
Upstream error control Off
Downstream error control Off
Data sent / received 385.6 MB Uploaded / 1.9 GB Downloaded
Broadband username bthomehub@btbroadband.com
BT Wi-Fi Active
2.4 GHz wireless network name SKYNET
2.4 GHz wireless channel Smart (Channel1)
5 GHz wireless network name SKYNET
5 GHz wireless channel Smart (Channel36)
Wireless Security None
Wireless mode Mode 1
Firewall On
MAC address 
Software variant -
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

your connection time is only 7hrs is that due to hub dropping connection or manual reset?  is there any noise on your landline?

does not look like a profile issued more like a line problem

[cjbev]

I bounced it earlier to try and fix the upload speed. This is the exact same issue which was fixed by Robbie Mac and a contact he had applying a different profile. Prior to him sorting it I had  BT engineer out twice and an Openreach engineer out twice - no issues locally. This has started happening the day after I renewed my contract with BT.

[RobbieMac]

Hey @cjbev 

Thank you for your post and welcome back!

I do recall helping you with this before.  I'm sorry that this is happening again but I'm sure we can help put this right for you.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

P.S I have just seen the private message you sent me.  Apologies for the late reply, I have been out of the office over the last few days.

Cheers,

Robbie