Hi, my TV package currently is the legacy BT Max4K and everything has been fine until I requested a home move order on the 5th April. Shortly after placing the order I received a text from BT stating that there was a problem with my order. To cut a very long story short, i found out that the order had ‘failed’ and it took 3 further days and several very long phone calls to be able to get the order fully closed so that it could be then be resubmitted, which happened on 8th April. This move order is now still live and it looks correct for the move to hopefully take place on 29th April. The problem is that straight after placing the new order, I have now lost all of my subscription channels yet BT are telling me that my Max4K package is still live. For the past 3 days I have been passed round the houses in BT with many hours on the phone with nobody being able to find out how to resolve this issue! The support teams have tried resetting my YouView box twice and I have even tried another box with no success. The error that I receive every time that I try to access a subscribed channel is, error IPC6007, BTP-15001 and ‘You need to setup AMC or add it to your TV package’. On the TV guide, the only channels that appear now are AMC and all of the sport channels, none of the other subscription channels appear.
Could anyone offer any help as to how I may get this issue resolved. BT don’t seem to know what is wrong and I am still left in limbo.
thanks
