Low Upload and ping spikes

[Rossssssss]

I have a 50Mb line which should have a 10Mb upload speed at least but on tests its coming in at 0.1 or lower. the Ping is also spiking from 7 to 100 or above. 

Is anyone else having or had this issue and is there a quick fix?

I have reset the smart hub and that does nothing. and advice would me much appreciated.

[NeilO]

Hi @Rossssssss,  I'm sorry to see you're having issues with your broadband speed. Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk and if its a Smart Hub go to advanced settings then technical log information. 

I'd also recommend you do a quiet line test? - dial 17070 option 2 it should be silent.

[Rossssssss]

Product name:
BT Hub 6A

Serial number:
+084316+NQ91907140

Firmware version:
SG4B1000E020

Firmware updated:
28-Mar-2020

Board version:
1.0

Gui version:
1.115.0

DSL uptime:
0 Days, 1 Hours 21 Minutes 30 Seconds

Data rate:
10.00 Mbps / 55.00 Mbps

Maximum data rate:
22944 / 70336

Noise margin:
14 dB / 9.7 dB

Line attenuation:
21.9 dB

Signal attenuation:
14.8 dB / 21.9 dB

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
109 MB Uploaded / 501 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-WCP5

2.4 GHz wireless channel:
Smart (Channel 11)

5 GHz wireless network name:
BTHub6-WCP5

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
D0:57:94:98:59:BF

Software variant:
-

Boot loader:
9.2.0

[Rossssssss]

I have a 50Mb line which should have a 10Mb upload speed but when I do a speedtest, i get 50mb download and 0,00Mb upload.

However, on other devices I get the normal speeds. Any help on how to fix this?

[SpiderPig]

Hi @Rossssssss,

Going by the router stats you posted and your last post which mentions that it's only one device this doesn't look like an issue with your broadband connection.

How is this device connecting to your hub ethernet cable or wifi?

If it's ethernet cable have you tried another cable?

SP