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Jacqueline3
Aspiring Contributor

on ‎20-09-2021 18h05

9,261 Views
Message 1 of 10

Mail App on Windows 10

I stopped using the Mail App on my laptop when BT Yahoo mail changed to BT mail as I didn't know how to change it over.Recently I changed the servers to mail.btinternet.com in the App and clicked reset.The Mail App Inbox is now showing what was in my webmail Inbox shortly before I clicked reset,but no new e mails show in the Mail App Inbox.Is there anything I can do to get them to show?

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9 REPLIES 9
Earthling
Aspiring Expert

‎20-09-2021 20h07 - edited ‎20-09-2021 20h10

9,235 Views
Message 2 of 10

Re: Mail App on Windows 10

Have a look at the mailbox sync settings for the account.  Sounds like you just need to change the Download New Content setting.  Here's mine for my Gmail account - I don't use BT email-

Earthling_0-1632164818490.png

 

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Jacqueline3
Aspiring Contributor

on ‎21-09-2021 20h00

9,190 Views
Message 3 of 10

Re: Mail App on Windows 10

Hi Earthling,

                              I don't have an option for "as items arrive" and so I changed the settings from "every 2 hours" to  " every 15 minutes" but that didn't make any difference.I also tried changing the sync setting to "manual" and clicking on refresh in the Inbox,but nothing happened.Thanks for the advice anyway.

                                                                              Jacqueline  

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stevebrass
Recognised Expert

on ‎22-09-2021 10h45

9,160 Views
Message 4 of 10

Re: Mail App on Windows 10

Perhaps try removing the BT email address from the W10 Mail App and reinstalling the BT email address.

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Jacqueline3
Aspiring Contributor

on ‎22-09-2021 17h44

9,139 Views
Message 5 of 10

Re: Mail App on Windows 10

Thanks.I think I'll just stick to going on to the BT page at the moment to view my mail, in case something else goes wrong.

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stevebrass
Recognised Expert

on ‎22-09-2021 18h05

9,131 Views
Message 6 of 10

Re: Mail App on Windows 10

😀

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎22-09-2021 18h25

9,117 Views
Message 7 of 10

Re: Mail App on Windows 10

Try using a different email client/app such as Thunderbird or BlueMail.

They are both easily set up using the settings in this link.

What are the settings for outgoing and incoming BT Email servers? | BT Help

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Earthling
Aspiring Expert

on ‎22-09-2021 18h34

9,101 Views
Message 8 of 10

Re: Mail App on Windows 10

I do have a btinternet email account but have not previously been using it, so I've been testing it today.  I sent a couple of messages and neither appeared in the W10 Mail App Inbox but I then found them in Spam!  Could that be your problem too?

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Jacqueline3
Aspiring Contributor

on ‎23-09-2021 18h09

9,043 Views
Message 9 of 10

Re: Mail App on Windows 10

Thanks for the advice.I think I'll leave that at the moment,as I'm still getting in to my Inbox via the BT web page,and I'm no good with technology.🤔

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Jacqueline3
Aspiring Contributor

on ‎23-09-2021 18h13

9,039 Views
Message 10 of 10

Re: Mail App on Windows 10

No, nothing in the spam,unfortunately.

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