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licquorice
Distinguished Sage
Distinguished Sage

on ‎18-02-2021 20h54

1,516 Views
Message 31 of 44

Re: Massive difference between Ethernet and Wifi

Yes, but it would be a better test to eliminate the hub entirely.

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newtothiscompany
Aspiring Contributor

on ‎18-02-2021 20h58

1,511 Views
Message 32 of 44

Re: Massive difference between Ethernet and Wifi

TBH would this be suitable to use?

tp-link archer ax6000.

We would switch Wifi off on HH2 and only use this for phone then the above for Wifi in house as BT dont seem to have a clue. 

So testing directly to ONT get 500Mbps wifi and 1.1Gbps ethernet.

It seems that something is affecting the HH2 Wifi but without switching every light, plug heating etc I dont think it will be easy to find out

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Les-Gibson
Guru

on ‎18-02-2021 21h00

1,510 Views
Message 33 of 44

Re: Massive difference between Ethernet and Wifi

@licquoricewrote:

Yes, but it would be a better test to eliminate the hub entirely.

Which brings me back to a factory reset but no one seems to be listening.

Think about it, the Netgear works fine, the SH2 is working under the same conditions but doesn't work fine.

Do I really need to spell it out?

0 Ratings
newtothiscompany
Aspiring Contributor

on ‎18-02-2021 21h01

1,508 Views
Message 34 of 44

Re: Massive difference between Ethernet and Wifi

Sorry I have done so much forgot to say I have reset the hub

Les-Gibson
Guru

on ‎18-02-2021 21h03

1,506 Views
Message 35 of 44

Re: Massive difference between Ethernet and Wifi

In that case, I would say that the SH2 is U/S and a replacement would certainly prove it one way or the other

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newtothiscompany
Aspiring Contributor

on ‎18-02-2021 21h06

1,503 Views
Message 36 of 44

Re: Massive difference between Ethernet and Wifi

They are sending replacement Monday so will see if not it could be interference but tbh we have checked most things that may be used in evening and live in the sticks so no interference from neighbours 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎18-02-2021 21h08

1,500 Views
Message 37 of 44

Re: Massive difference between Ethernet and Wifi

I really would suggest unplugging the hub from the mains and just connect the Netgear directly to the ONT.

You need to enter PPPoE username of bthomehub@btbroadband.com and password BT

Les-Gibson
Guru

on ‎18-02-2021 21h12

1,492 Views
Message 38 of 44

Re: Massive difference between Ethernet and Wifi

If it is electrical interference and you've only get this problem with the SH2 then that would suggest a problem with the decoupling capacitors /filters in the SH2 or its DC power supply.

If that is the case then replacement of both should clear the problem

newtothiscompany
Aspiring Contributor

on ‎18-02-2021 21h56

1,463 Views
Message 39 of 44

Re: Massive difference between Ethernet and Wifi

Unfortunately the Netgear doesn’t allow PPoE to be entered.

Will wait for SH2 replacement on Monday then if no joy will look for a decent Wifi6 WAN router

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licquorice
Distinguished Sage
Distinguished Sage

on ‎18-02-2021 22h09

1,458 Views
Message 40 of 44

Re: Massive difference between Ethernet and Wifi

Netgear Nighthawk routers support PPPoE, many people use them in place of Home Hubs. Which exact model is it?

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