My BT Android App

[NeilO]

@DMGH Ok no worries, I hope they can help. They might need to report this to MyBT faults specialists.

Thanks

Neil

[savage588]

I'm experiencing the same issue, who do we contact, is there a fix??

[PaddyB]

Hi @savage588,

Thank you for posting. I'm sorry if you're having problems using the app. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Peterpmb]

Ho JohnC2. Sorry to say I have the same issue. Try logging in and then just hangs. Tried restarting etc but no luck. What solution do you suggest

[PaddyB]

Hi @Peterpmb,

Thank you for posting. I'm sorry if you're having issues using the app. What device are you using and have you tried deleting and reinstalling the app?

Thanks,

Paddy

[Peterpmb]

Hi I have a Samsung galaxy a6. I have deleted and reinstalled and seems to have corrected issue. Many thanks

[mitulhirani]

I have the same issue: "something went wrong try again later" despite an app reinstall, clearing storage and cache.

Using a Google Pixel 6

[NeilO]

Hi @mitulhirani welcome to the community and thanks for posting, is your BT account number associated with your BT ID? 

You can check this by logging into the MyBT website, click Your details then Account. 

On that page your should be able to see your BT account number, if it's not there you can add it by clicking on the option to add an account. Post back and let me know how you get on.

Thanks

Neil

[mitulhirani]

I added the account this morning @NeilO @but it still says there is no account associated with the ID. It says it can take up to 5mins for it to register but it's been hours no

[cityman16]

I'm having the same issue on Android phone and tablet.  Can you help please