Bess
Beginner
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My BT App
I can’t access the usage on my landline on the bt app, it says Sorry we can’t access your data, refresh your page, which I have many times and it does work. It’s the same on my online account. it’s been like it for a couple of weeks
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Matt-S
Moderator-Retired
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Re: My BT App
Hi @Bess,
Welcome to the Community and thanks for taking the time to post.
I'm sorry to hear that your usage data is missing from your BTID.
I've sent you a Private Message with details on how you can get in contact with the mod team so we can raise a case to have this fixed for you.
Thanks
Matt
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