I cannot get into the BT app using the 'Forgot password' function. It just says 'an error occurred' 'try again'. I've spent a couple of days trying again. What can I do? Is there a way to reset the Smart Hub 2 to clear all app controls?
If it helps I haven't been able to access the app since the latest update. Clearing cache, data and reinstalling hasn't helped. Can't get past a message saying 'Something went wrong'.
I have tried deleting and reinstalling three times in the last couple of days. I continued to get the 'Oops' message and the password I thought I'd set up wasn't recognised.
Looking at all the 1 star reviews on Google Play store from the last few days, I don't think it's an isolated issue.
I don't get that far Neil, it errors before that unfortunately.
My login details do work on the website though 👍