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trepats
Beginner

‎03-02-2021 9h08 - edited ‎03-02-2021 9h38

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Message 1 of 2

My BT app won't let me log in

I've been using the app for several months to control device access to my Smart Hub. A few days ago the app suddenly asked me to log in again. It won't let me log in. The username and password are correct, I have verified this on the BT web site. I have rebooted the phone, cleared the app cache, and reinstalled the app. Nothing works. When I try to log in the screen flashes a couple of times and then returns to the log in screen. I'm on a Samsung phone with Android 10.

I suspect the app updated itself and is now broken. Since the the app is the only way I can set access controls for the Smart Hub, this is really annoying.

I'd like to add that I've just tried the app on an old HTC phone running Android 6 and it works just fine.

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1 REPLY 1
DavidM
Moderator-Retired

on ‎08-02-2021 10h05

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Message 2 of 2

Re: My BT app won't let me log in

Hi @trepats and thanks for posting.

I'm sorry you're having problems with the App. I'd like to take a look at this for you so I'll drop you a private message now. Just reply with the details and we'll take it from there.

Cheers

David

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