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Angela1996
Contributor

on ‎03-07-2020 14h43

1,592 Views
Message 1 of 4

MyBT App

MyBT is only showing mobile accounts.  Used to show landlines and broadband but they have disappeared.  Any suggestions?

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3 REPLIES 3
Edmund
Contributor

on ‎04-07-2020 14h28

1,558 Views
Message 2 of 4

Re: MyBT App

For me, My BT does very little. Just brings up an error message when I try to view my usage.

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Carlusha
Recognised Expert

on ‎04-07-2020 14h35

1,554 Views
Message 3 of 4

Re: MyBT App

@Angela1996wrote:

MyBT is only showing mobile accounts.  Used to show landlines and broadband but they have disappeared.  Any suggestions?

Are you logging in using : https://www.bt.com/ ?

Click on MyBT

BT user id and password

Scroll down to Your Products, Click on the Manage button

This should show all your products (and those you don't have). 

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Angela1996
Contributor

on ‎04-07-2020 16h21

1,535 Views
Message 4 of 4

Re: MyBT App

Everything shows when logging in via the link but not when using MyBT app.

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