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JohnC2
Moderator-Retired

on ‎12-08-2021 20h32

1,153 Views
Message 11 of 13

Re: NEW ELECTRICITY SMART METER FITTED - NOW NO BROADBAND !!

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Hi @Newstarter, thanks for the update and good to know that you've found the problem and got back online.

cheers

John

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Newstarter
Contributor

on ‎12-08-2021 20h36

1,149 Views
Message 12 of 13

Re: NEW ELECTRICITY SMART METER FITTED - NOW NO BROADBAND !!

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Hi there

Problem now resolved.  The smart Hub 6 was switched off prior to the smart meter engineer starting the work. He merely switch the main house supply off.

I subsequently tried my old Hub 4, and everything worked first time.  All the other devices, voice, and mail functioned normally.

BT engineer for Friday now cancelled and BT are sending me a replacement Hub 6.

Thanks for your help and input.

 

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Newstarter
Contributor

on ‎12-08-2021 20h41

1,147 Views
Message 13 of 13

Re: NEW ELECTRICITY SMART METER FITTED - NOW NO BROADBAND !!

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You are 100% correct Nigel.  The engineer didn't power down the Hub.  Merely switched the consumer unit off and removed the main supply fuse.

At a later stage in the day I put my old Hub 4 back in circuit and everything is working properly. BT are kindly sending a new Hub 6 - hopefully by Saturday.

Many thanks for your input - much appreciated.