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johnmccann8654
Beginner

on ‎06-10-2021 21h12

763 Views
Message 1 of 2

NOW TV from BT PACKAGE

Hello, 

I have a full sports and broadband package with BT.

I am trying to set/reset my now tv password but it is not recognizing my email address.

I believe I maybe got these details when I first signed up and emailed to me, but I have had to change my email address as my old email ended up invalid through lack of use.  Now I have a new email set up and linked to my account is there a way of retrieving these details as its saying not recognized?

Looking forward to your reply/help.

Thank you.

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1 REPLY 1
RobbieMac
Moderator-Retired

on ‎07-10-2021 8h55

714 Views
Message 2 of 2

Re: NOW TV from BT PACKAGE

Hi @johnmccann8654 

Welcome to the community and thanks for your post!

I am sorry for the problems you're having resetting your NOW password.  I understand that you no longer have access to the email address you used when you signed up and you need to update the details.

You can speak with a colleague of mine in the helpdesk who can update the email address registered with NOW.  You'll get an email once the details have been updated with a link to bring you through to update your NOW password.  

Give my colleagues a call on 0800 800 150.  Keep me posted how you get on chatting with them.

Thanks,

Robbie

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