I recently discovered a fault with a 3rd party router cable that had a slightly faulty plug which was too short and didn't hold firmly in the master BT socket, it caused my router to disconnect when the cable was touched or moved. I am now stuck permanently on a 9dB connection which I believe is way above the default BT 3dB profile. I have done a noise test on the line and its quiet as a mouse.
I have asked customer services to reset the DLM but get the ubiquitous "you're within contracted speeds" answer.
Can an admin request a DLM reset please.
Connection is a FTTC superfast line.
This is a list of your BT Smart Hub settings and current statistics.Serial number:+091298+2045002218
Firmware version:v0.26.03.01286-BT
Firmware updated:Wed Apr 14 07:15:51 2021
GUI version:1.74 12_11_2020
DSL uptime:26 days,18 Hours50 Mins16 Secs
Data rate:16.996 Mbps / 54.999 Mbps
Maximum data rate:17.220 Mbps / 65.383 Mbps
Full Fibre (FTTP) Mode:Off
Line attenuation:9.4 / 19.4
Signal attenuation:9.4 / 21.2
Upstream error control:Off
Downstream error control:Off
Data sent / received:32.8 GB Uploaded / 172.6 GB Downloaded
Broadband username:bthomehub@btbroadband.com
2.4 GHz wireless network name:BT-TQASQF
2.4 GHz wireless channel:Smart (Channel1)
5 GHz wireless network name:BT-TQASQF
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
MAC address:E4:75:DC:F4:02:E1
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
