I recently discovered a fault with a 3rd party router cable that had a slightly faulty plug which was too short and didn't hold firmly in the master BT socket, it caused my router to disconnect when the cable was touched or moved. I am now stuck permanently on a 9dB connection which I believe is way above the default BT 3dB profile. I have done a noise test on the line and its quiet as a mouse.
I have asked customer services to reset the DLM but get the ubiquitous "you're within contracted speeds" answer.
Can an admin request a DLM reset please.
Connection is a FTTC superfast line.
Information
Event log
Hi @sjessel welcome to the community and thanks for posting, it looks like your profile is banded to 55Mb. I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help.
You'll get the private message by clicking on the envelope in the top right of the community.
Thanks
Neil