Need the following help.

[licquorice]

Digital Voice does not work on that hub, it only works on the Smart Hub 2. Your phone sockets will no longer work with Digital Voice

[spile]

BT support should be dealing with is this. Get back to them . I cannot believe or understand if/why you were switched to digital voice without a smart hub 2. 

[Keith_Beddoe]

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@MATTHEWATLANT0S wrote:

Hello,

Thanks for getting back to me and thanks for the information I have a BT business Hub 5 router.

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Why are you using a BT Business home hub anyway, that is intended for BT Business customers?

Use your Smart Hub 2, as already supplied by BT. You asked about it on this thread https://community.bt.com/t5/BT-Fibre-broadband/Need-to-factory-reset-BT-Smart-Home-hub-2/m-p/2170321...

[Keith_Beddoe]

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@spile wrote:

BT support should be dealing with is this. Get back to them . I cannot believe or understand if/why you were switched to digital voice without a smart hub 2. 

---

@spile  already been supplied by BT.

[MATTHEWATLANT0S]

Hello,

I will update you the other day I had broadband problems and voice got order by mistake and I cannot cancel the order, and when I spoke with BT they told me nothing about the router or cable I would need, in fact BT were very unhelpful.

I hope this explains the problem better.

thanks

[MATTHEWATLANT0S]

Hello Keith,

Let me update you on why I am using a BT business hub 5 after doing the reset on the Smart hub 2 router the problems with the router got worse, so I phone BT and was told by Tech support that had checked the line and the broadband  could not find any fault, so they told me that they could not replace the router as there was no fault. So that is why I had to buy the Bussiness hub 5, it was the only one that Amazon had in stock.

hope this help.

[Keith_Beddoe]

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@MATTHEWATLANT0S wrote:

Hello Keith,

Let me update you on why I am using a BT business hub 5 after doing the reset on the Smart hub 2 router the problems with the router got worse, so I phone BT and was told by Tech support that had checked the line and the broadband  could not find any fault, so they told me that they could not replace the router as there was no fault. So that is why I had to buy the Business hub 5, it was the only one that Amazon had in stock.

hope this help.

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Then the only way you can use the BT Digital Voice phone service, its to revert back to using the BT Smart Hub 2. The new phones supplied by BT, will only work with that home hub.

[DavidM]

Hi @MATTHEWATLANT0S and thanks for posting.

Can you just clarify if you have ever had a Smart Hub 2 at any time? If you have is it faulty? Have you tried connecting it and trying the handset you have?

Cheers

David

[TimCurtis]

@DavidM 

See the link in message 13 as posted by Keith.

[DavidM]

Thanks @TimCurtis . 

Not easy when posts are spread around.☹️

Cheers

David