Netgear R7000 Fresh Tomato not connecting to FTTP

[Goring]

Hello! Bit of a networking novice so I hope someone can help, after extensive googling has failed. 

Ive had the netgear R7000 for around 2 years working on virgin fibre and for the last year working on my FTTP. 

I’ve recently decided I want to use a VPN for all my home traffic and rather than use VPN apps everywhere I would “simply” install new firmware to my router and get the VPN up and running. Unfortunately I’m more so up and crawling. 

I cannot for the life in me get the router to connect to the ONT (Huawei 1 port), it cannot establish a WAN ip. 

Ive tried changing the IP of the router. And logging in using PPoE and it still fails to connect. 

Is there something basic I’m missing?

Thanks

Alex

[licquorice]

Have you re-entered the PPPoE username and password after upgrading the firmware?

bthomehub@btbroadband.com and BT

[Goring]

Hi, yes I tried that and I still get nothing. Am I right in thinking it would acquire a WAN IP if the username and login worked correctly?

[licquorice]

Yes.

If it was working ok previously, it would seem to indicate you have borked the router with the upgrade.

[Goring]

The strange thing is the router never asked for login details with netgear genie software. I’m going to have to try power cycling everything and try again.